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- Why has my Scotia OnLine™ and Scotia Mobile¹ Banking experience upgraded?
- We’ve made improvements to the experience based on your feedback. So you’ll find it’s now quicker and easier to find the information, functionality and services you need.
- How do I access my upgraded Scotia OnLine experience?
- Once we have contacted you simply sign-in with the same user name, password, security image, etc.
- How do I access my upgraded Scotia Mobile experience?
- To access the new Scotia Mobile you must first upgrade to the new Scotia OnLine.
- Why have I not received an invitation to upgrade my Scotia OnLine or Scotia Mobile experience?
- We will be migrating clients through phases over the coming months, so if you have not been contacted yet please stay tuned!
- Can I switch back to the old version of Scotia OnLine or Scotia Mobile?
- Once you upgrade to the new Scotia OnLine and Scotia Mobile the previous version will no longer be available.
- What if I need additional help in upgrading?
- You can get help when you need it. The “Scotia OnLine Help Centre” offers How-To video tutorials and informative FAQs
- Is this upgrade as secure as before?
- Always secure. Scotiabank’s high security standards continue to protect the safety, confidentiality and integrity of your online and mobile banking.
- Will anything change to my personal information?
- All of your accounts and account set up details such as payee information, account history, recipients, and recurring transactions remain the same.
- Will there be other updates in the future?
- We’re committed to enhancing the entire online banking experience, which means you can expect us to continue to seek your feedback to enhance your experience.
1. In Puerto Rico, data charges by your Wireless carrier may apply. ™ Trademark of The Bank of Nova Scotia, used under license. Scotiabank de Puerto Rico is an FDIC Member and operates under OCIF Lic. 22.